Shipping & Returns
Thank you for shipping with us!
Other websites may have special rules and lots of fine print, yet we don’t. Tetra Luxury Beauty offering a free shipping worldwide (with the exception of Afghanistan, Cuba, Islamic Republic Of Iran, Democratic People's Republic Of Korea, Sudan, Syria.) orders placed on our website, with no minimum order sizes or special exemptions. This includes orders shipped to Alaska, Hawaii, and APO addresses.
In addition to being free, we put a lot of effort into processing speed, which means we're almost always able to have your order shipped within just 2 business days and, a standard shipment generally arrive within 12-15 business days, while the fast shipping arrive within 5-10 business days.
In rare cases, it can take up to 20 days for item to arrive. If you wait longer than 20 business days, please send us an email at email@example.com or contact us at contact page so we shall find out the whereabouts of your order.
Tetra Luxury Beauty has many warehouses in various different countries. We aim to ship from the warehouse closest to the country of you order.
Tetra Luxury Beauty does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. Tetra Luxury Beauty will help as much as possible to trace a missing parcel, however, if untracked shipping is selected, it is the customer’s responsibility to follow up with the carrier. Tetra Luxury Beauty is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
You can test drive your new TETRA IPL Plus in your home for a full 90 days. Anytime within that, if you've anything less than thrilled and 100% satisfied with your purchase, you can return your order to our warehouse for a full & friendly refund or exchange.
How to claim your money back:
You must have purchased our Tetra IPL Plus from our website, after the 10th October 2020.
- Trial our handset for at least 60 days from the date of delivery, but for no more than 90 days.
- You must complete at least 6 treatments, with treatments being 1 week apart, and take a photo of the area/s you are treating before each of the sessions.
- If there are no noticeable results in hair reduction, email your 6 photos to us at firstname.lastname@example.org with your order number, and we will review your application.
- All 90 Day Money-Back Guarantee applications MUST be submitted within 90 days of receiving your handset.
- ALL images MUST have valid time and date stamps
- If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
With the Tetra IPL Plus 90 days return policy, there are no special catches or exceptions. We're not even picky about the condition of the Tetra IPL Plus you're returning. We want to make sure you have a chance to use it, and give it a good test drive. It's perfectly ok if it comes back with some used marks!
All we ask is the following:
- Please contact us before returning so that we can provide the proper return address.
- For obvious reasons, we can not accept returns on Tetra IPL Plus that are Broken, damaged, Misused or no packaging.
Once your return is received and inspected by our workshop (usually within 7 business days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 business days.
A full 100% refund will be issued for all returns received in acceptable condition.
Note: Return policy only applies to orders placed directly with Tetra Luxury Beauty, on tetraluxurybeauty.com/. If the purchase was with another business (such as Amazon, Overstock, or retail stores), your order is subject to the return policy of the business where the order was placed. Tetra Luxury Beauty has little to no influence over the return & refund policies of other businesses that carry Tetra IPL Plus products. So for guaranteed free shipping & returns, order directly on tetraluxurybeauty.com/.